FAQ
Q: What are your store hours?
A: Our online store is open 24/7, and our customer service team is also available 24/7 to assist you.
Q: How do I track my order?
A: Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your package on our website or through the courier’s tracking page.
Q: What is your return policy?
A: We accept returns within 30 days of delivery for eligible items. The product must be unused, in its original packaging, and include proof of purchase. Please refer to our Return & Refund Policy for more details.
Q: Is my personal and payment information secure?
A: Yes! Our website is SSL-encrypted to protect your personal and payment details. We do not store or share sensitive information. Payments are processed through secure third-party payment providers.
Q: How long does shipping take?
A: Shipping times vary based on location:
📌 UK & USA: 7-10 business days
📌 Rest of the world: 7-12 business days
Expedited shipping may be available at checkout.
Q: Can I cancel or change my order?
A: We process orders quickly! If you need to cancel or modify your order, contact us ASAP. Once an order has been shipped, cancellations or changes are no longer possible.
Q: How do I care for my product?
A: Please refer to the product’s user manual for specific care instructions. If you need further assistance, feel free to contact our customer support team.
Q: Do you offer international shipping?
A: Yes! We ship worldwide. Shipping costs and delivery times vary by destination. If your location is not listed at checkout, contact us for a shipping quote.
Q: How do I reset my password?
A: Click “Forgot Password” on the login page and follow the instructions. You’ll receive an email with a link to reset your password.
Q: Can I purchase a gift card?
A: Yes! We offer digital gift cards, which can be purchased directly from our website.
Q: How do I use a promo code?
A: Enter your promo code at checkout in the designated field to apply your discount. Some codes may have restrictions or expiration dates, so check the terms before use.
Q: How do I contact customer service?
A: You can reach us through:
📍 Address: 48 Hickling Road, London, IG1 2HY, United Kingdom
📞 WhatsApp: +44 7561 517899
📩 Email: info@gadgetsbolt.com
💬 Live Chat: Currently not available on our website. But soon, it will be available. You can email us, we will try our best to assist you as early as possible.